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Apr 14

Building Customer Trust: Marketing Services vs. Products

Posted on Monday, April 14, 2008 in Design Tips, Promotion
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How important is customer trust? Let me elaborate -

The more centered around a service a company is, the more I’m going to want to know what the people working there are like long before I walk through their door.

If I’m going to go shopping for a new computer, I’m going to want good service too but if the place has a really good deal on a certain model then I might still end up grabbing it for the savings alone.

If I’m going to a dentist, for example, how well he cleans me teeth isn’t necessarily as important as how much he puts me at ease.

I’ve never been a big fan of the dentist, and I admittedly put it off for longer than I should. So when the day comes and I finally do pick a dentist, the additional bonus of knowing I’m going to get a follow-up greeting card from them in the mail and receive a thank you note afterwards does wonders to relax me and lets me be confident in the service I’m being provided.

Apr 11

Marketing Through Information

Posted on Friday, April 11, 2008 in Promotion
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I’ve always been involved with various short story magazines. Who knows how many monthly newsletters I get, or other information on how they’re doing. Knowing how well they’re issues sell or what they’re planning to do next is such a simple thing. I know they aren’t spending much money printing all of those newsletters and business brochures given how small most of these companies are.

I’m not sure how many times I’ve looked at a magazine only to forget it a few weeks later. I might’ve even enjoyed the issue, but if I take in too many things at once, remembering isn’t always the easiest thing. But one thing I know: when I get those newsletters, I know exactly what magazine I’m dealing with. If I’m close to a place, I like to know how they’re doing and if I’m looking at so many different companies it isn’t easy to remember who they all are. Given the affordable nature of it, it just doesn’t seem to make much sense for a company not to take advantage of keeping their customers up to date. I’m always going to remember the magazine that took the time to write up a nice looking newsletter than the one who doesn’t seem to care either way about the business I bring them. I can only hope more companies come to realize how much this works. It would be nice to feel a little more appreciated.

Entry by Philip Roberts